Legal & Policy

Privacy Policy

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1. Introduction

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This Privacy Policy describes how Organic Panchvati Ayurveda and its affiliates (“Organic Panchvati Ayurveda”, “we”, “our”, “us”) collect, use, share, protect and otherwise process your information/personal data through our website organicpanchvatiayurveda.com and related platforms (collectively, the “Platform”).

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

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2. Collection of Information

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We collect your personal data when you use our Platform, our services, or otherwise interact with us during the course of our relationship.

Information we may collect includes (but is not limited to):

• Name

• Date of birth

• Address

• Telephone/mobile number

• Email ID

• Any information shared as proof of identity or address

We may also collect certain sensitive personal data with your consent, such as:

• Bank account details

• Credit or debit card or other payment instrument information

• Biometric information (for example, facial features or other physiological information) to enable specific features you choose to use on the Platform

All such collection and processing will be in accordance with applicable law.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform. However, this may limit your ability to use some of our services.

We may also:

• Track your behaviour, preferences, and other information that you choose to provide on our Platform.

• Compile and analyse such information on an aggregated basis.

• Collect information related to your transactions on the Platform and on third‑party business partner platforms.

When a third‑party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for the privacy practices or content of such third‑party policies, and we encourage you to read them carefully before disclosing any information.

If you receive an email or call from any person or association claiming to be from Organic Panchvati Ayurveda and seeking personal data such as your debit/credit card PIN, net‑banking password, or mobile banking password, please do not share such information. If you have already shared such information, please report it immediately to the appropriate law enforcement agency.

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3. Use of Information

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We use your personal data to:

• Provide and operate the services you request

• Assist sellers and business partners in handling and fulfilling orders

• Enhance your customer experience

• Resolve disputes and troubleshoot problems

• Inform you about online and offline offers, products, services, and updates

• Customise your experience on the Platform

• Detect, prevent, and protect against error, fraud, and other criminal or prohibited activity

• Enforce our Terms of Use and other policies

• Conduct marketing research, analysis, and surveys

• Fulfil any other purpose disclosed to you at the time of collection

Where we use your personal data for marketing, we will provide you the ability to opt out of such uses, subject to applicable law. Please note that if you do not provide certain permissions or information, your access to some products or services may be affected.

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4. Sharing of Information

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We may share your personal data:

1. Within our group and affiliates
   With our group entities, corporate entities, and affiliates to provide you access to their products and services. These entities and affiliates may market to you as a result of such sharing, unless you explicitly opt out.

2. With third parties
   With third parties such as:

   • Sellers and business partners

   • Third‑party service providers (including logistics partners)

   • Prepaid payment instrument issuers

   • Third‑party reward programs

   • Other payment service providers you choose to use

   Such disclosures may be necessary to:

   • Provide you access to our products and services

   • Comply with legal obligations

   • Enforce our user agreements

   • Facilitate marketing and advertising activities

   • Prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services

3. With government and law enforcement agencies
   We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good‑faith belief that such disclosure is reasonably necessary to:

   • Respond to subpoenas, court orders, or other legal processes

   • Enforce our Terms of Use or this Privacy Policy

   • Respond to claims that an advertisement, posting, or other content violates the rights of a third party

   • Protect the rights, property, or personal safety of our users or the general public.

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5. Security Measures

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We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss, or misuse.

Whenever you access your account information, we follow our security guidelines and use appropriate technical and organisational measures (including secure servers where applicable) to protect your data.

However, transmission of information over the internet is not completely secure and may be subject to risks beyond our control. By using the Platform, you accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure. You are responsible for protecting your login credentials and password records for your account.

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6. Data Retention and Deletion

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• You may delete your account at any time by visiting your profile and settings on our Platform. Deleting your account will result in loss of all information related to your account.

• You may also contact us using the details provided below to request assistance with account deletion or related queries.

We may refuse or delay deletion of your account in certain situations, including but not limited to:

• Pending grievances or disputes

• Pending claims or refunds

• Pending shipments or services

Once your account is deleted, you will lose access to it.

We retain your personal data for no longer than is necessary for the purposes for which it was collected or as required under applicable law. We may retain certain data if we believe it is necessary to:

• Prevent fraud or future abuse

• Comply with legal obligations

• Support legitimate business purposes

We may continue to retain your data in anonymised form for analytical and research purposes.

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7. Your Rights

Subject to applicable law, you may:

• Access, review, and update your personal data directly through the functionalities provided on the Platform.

• Contact us to seek clarification or exercise other rights available to you under applicable data protection laws.

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8 . Your Access

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By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and other processing of your information in accordance with this Privacy Policy.

If you provide personal data relating to another person, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

By providing your personal data on the Platform or any partner platforms or establishments, you consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you via SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy.

You may withdraw your consent at any time by writing to our Grievance Officer at the contact information provided below, with the subject line: “Withdrawal of consent for processing personal data”. We may verify such requests before acting on them.

Please note:

• Withdrawal of consent will not be retrospective.

• Withdrawal will be subject to this Privacy Policy, the Terms of Use, and applicable laws.

• If you withdraw consent that we consider necessary to provide certain services, we reserve the right to restrict or deny those services.

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9. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our information practices or legal requirements. Please review this Privacy Policy periodically for updates.

Where required by applicable law, we may notify you of significant changes in the manner prescribed by such law.

10. Grievance Officer & Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

• Grievance Officer: [Amar Kumar Burnwal ]

• Designation: [Founder ]

• Company: Organic Panchvati Ayurveda

• Address: Lane No‑7, Gurunanak School Road, Ismile, Asansol, West Bengal – 713301, India

• Email: [panchvatiayurveda738@gmail.com]

• Phone: [7865091502]

• Working Hours: M – Friday, 9:00 AM to 6:00 PM (IST)